Updated October 01, 2016

Privacy

Something goes wrong. I can’t sign up and check out. How can I make the purchasing?

First confirm the registration through the confirmation email, then login and change the password to finish the registration. If you have trouble for finding the confirmation email, please look in the Spam of your email service. Otherwise, you may use other social platform accounts for Quick Login. (facebook, etc.)

Is it safe to provide my personal information for registration and credit card information while check out?

We have tested the system over and over to make sure its security. Anything including your name, email address, credit information, address, phone number and password is in top secret; we will never disclose the information and use them in any other purpose. In addition, our website adopts third-person payment platform such as Paypal, so we can not access to your credit card information by all means

Shopping

Some products have written “Available on backorder”. What does it mean?

Products with the caption of “Available on backorder” are pre-order products, which we need to order from the manufacturer. Otherwise, it would be the products that will not be manufactured until you make an order; It generally takes one or two weeks to proceed and deliver.

Why can’t I check out while the quantity of goods in stock is enough for my order?

This may cause by other uncompleted payment from other customers. When customers choose other payment method, specifically, remittance or CVS, the quantity of goods will be suspended until the payment done. The deduction of the quantity will be applied once the payments get completed, or get expired.

You inform me that the order is getting canceled because some goods have got the wrong pricing. What if I don’t want to cancel the order?

Before customers making any purchase in our store, they agreed that our store reserves the right to terminate any order due to the mistaken pricing. More widely, our store can decide to terminate any order if we want to.

▲ For consumers from China, if you ordered any your pre-order products, please make sure you pay through Alipay Direct Payment. If we’re running out of supply or you’ve ordered one of those products  which we only start manufacturing it after receiving an order, then we won’t ship any products until we receive your payment, otherwise we’ll cancel your order directly.

▲ For consumers from China, if you choose to pay by Alipay Escrow Payment, but the address doesn’t match with the one you gave us, In order to avoid any disputes, we’ll reject your order directly.

May I revise the order after paid?

Once the order is in processing, we do NOT accept any revised to protect the right and interests of both parties.

Shipping

The custom officers in our country work very hard and devote themselves to collect taxes. Can you under-invoice the package’s value for me to pay less for the taxes?

You may add notes about the package’s value that you want us to write when checkout. If not, we will write the true value. We will do our best to the packaging and provide the safest delivery method for it. You must agree that, we are not responsible for every package that damage/lost in the mail, or is blocked by the custom service. You need to contact your local custom yourself and hold every responsibility by your own. We take your order and do our best for the service, but we do not take the responsibility after all shipment proceeded.

If the package is returned?

Once we send out your package, the order has been completed. If any mistakes that cause the package be returned, we will try our best to provide extra services. But please NOTE, you also have response to pay the charge of returned shipping which be defined by your living country. That means you need to pay DOUBLE for shipping with returned and re-send.

For completed order, we do NOT accept revised. The parcel possibly changed by any reasons, or even opened by local Customs inspection, so we couldn’t take any risk and resend directly. Sometimes, it might be dumped, please re-order again if the parcel missing.

How to download our items?

You will receive an order confirmation email right after purchase. There is a hyperlink which will take you to your purchased item directly at the bottom of the email. You may also log in your account, go to “My Account”, find “Downloads” for all of your purchased items.